Q. I've paid $35.00 or more for domain name registrations in the past! How can you offer registration for only $19.00 a year? Is my registration valid across the World Wide Web?

 

A. Our prices are so low because new rules for domain registration no longer require us to go through InterNIC; therefore, we (and you) no longer have to pay their higher prices. Rest assured your new domain name will be valid globally and will point to whatever primary and secondary nameservers (DNS) you specify.

 

Q. Can I pay by check, money order, or a cash delivery?

 

A. At this time we are only able to accept payment through the major credit cards: (Visa, MasterCard, American Express,)

 

Q. Can I point my new domain name to a free web space at EarthLink, GeoCities, Tripod, Angelfire, or the like?

 

A. You will not be able to use such web spaces as your host, because those sites use preset URLs. (A GeoCities URL, for example, will always begin with www.geocities.com, and an EarthLink URL will always begin with home.earthlink.net.) We can only point you to web hosts who are willing to give you the primary and secondary domain name server (DNS) info for your web space.

 

Q. I don't want to put my contact information into the ACSI form, because I'd like to keep my site anonymous. Is that okay?

 

A. Current ICANN standards require that each domain provide contact information, and we adhere to those standards at well. Therefore, sites registered with us may not be kept anonymous.

 

Q. How can I be sure my domain name has been registered successfully?

 

A. That's an easy one! Just go to ACSI's home page, click on domains, and "Whois" function above and look up the domain name you chose. Successful registrations should appear within minutes. You will also be sent an automatic email confirming registration. (Note: This email is sent whenever registration is attempted, so receipt of the email does not necessarily mean your credit card was charged as you requested. It's a good idea to check ACSI's Whois page to make sure everything went through exactly as you specified.) Your site information should also show up on other Whois lookup pages (such as Network Solutions') within 24-48 hours.

 

Q. The ACSI's form keeps rejecting my information. What am I doing wrong?

 

A. First, make sure you're entering phone numbers with only dashes between groups of numbers (for example, U.S. phone numbers should be entered in the form XXX-XXX-XXXX). Non-U.S. phone numbers should not be preceded by a plus sign (+). If you are not a U.S. resident, please enter the word "none" in the state field as well as the ZIP code field. Credit card numbers should be entered with no spaces or dashes (e.g., ################). Also, the form script uses cookies, so check your browser's security options to make sure they're enabled. This should satisfy all form requirements and allow your domain name registration to go through successfully. If all else fails, make sure your credit card company is accepting charges to your account.

 

Q. I've registered my domain name, but I still see an ACSI's page. What now?

 

A. The page you're seeing is probably the ACSI default "under construction" page, which indicates that you're working on the site. Now you will need to find a host for your page. That host will provide you with primary and secondary DNS (domain name server) information, and your domain name will have to be pointed to those servers. We would be happy to make those changes for you free of charge, but in order to do so we will need your domain name, the username and password you selected on the ACSI form, and your new host's primary and secondary name-servers (DNS). Once you have that information, email it to support@acsiwebhosting.com, and we can usually have your domain name re-pointed within a single business day.

 

     We've also posted a new function called "Account Mgt" on acsiwebhosting.com that will allow you to make changes to your own domain, any time, night or day. We hope you'll find this new feature even faster and more convenient than changes handled via email.

 

Q. Oops, I registered the wrong domain name! Could you please switch those out for me?

 

A. Unfortunately, we cannot just simply "switch" your domain name or its extension. Once the registration is successfully logged with other network companies through ACSI, you own that domain for the time period you specified, and you will have to go back to acsiwebhosting.com to enter the correct domain name. There is a separate charge for each registration, as those companies charges us every time. (That's why it's very important to pay close attention to the "Confirm Order" page.) On the plus side, many businesses register numerous extensions or spellings of their domain name, just in case customers misremember the URL.

 

Q. I'm very new to this. I understand that acsiwebhosting.com is my hosting company, but could I switch in the future?

A. Yes you can change to another hosting company, you do this by going in to your control panel and changing the "DNS" records to point to your new hosting company. You can obtain "DNS" numbers from you new hosting company by either calling them or on there web site, but we do not provide that information.